The Bridge School is looking for a dynamic, positive and energetic individual to serve as IT Support Specialist. The IT Support Specialist provides technical support to all Bridge School (TBS) and Bridge to Life (BTL); staff and students.  The ITSS plays a critical role in the everyday functioning of all the programs and activities relying on use of electronic equipment.  This includes, but is not limited to, maintenance of all desktop computing systems, printing/scanning, Internet/networking configurations, student workstations and support of the students’ communication systems. 

Essential Functions

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Maintain and trouble-shoot a hybrid environment of Mac/WIN computers, iPads, laptops, and AAC devices by ensuring the currency of operating system, security software, backups and software updates for both TBS and BTL;
• Set up and configure printers, scanners and other peripherals as well as resolve issues related to printing, scanning and Internet connectivity for staff and student machines;
• Manage and organize the upkeep and operation of iPads and other mobile devices used in the education/communication process;
• Assist in the management, upkeep and operation of proprietary student communication devices used in the education/communication process;
• Troubleshoot/fix equipment/hardware, maintain physical appearance of equipment and monitor upkeep;
• Inventory all technology related items with details related to content, operating systems, dates and details of upgrades/updates, and configurations specific to each piece of equipment;
• Prepare backup/restore systems for all computers to ensure ease of retrieving data and applications;
• Set up, implement and document issue resolution using a help desk ticketing system;
• Research new and innovative technology that complement the education of students at The Bridge School and document the technical requirements necessary to operate the software and/or equipment;
• Work with outside vendors as needed;
• Management of assets, equipment with details regarding capabilities, functions and purpose.
• Document all technology related information
• Create training materials for staff related to hardware and software
• Support Educational Technology use through collaborating, and training of teachers both in and out of the classroom.
• Train staff, consultants on best practices, productivity software, curriculum software
• Provide setup and support for trainings, workshops, graduation, open house, all other events
• Ensure compliance with cybersecurity, FERPA, and HIPAA requirements.

Minimum Qualifications

Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities, typically acquired through:

• Attendance/graduation from higher education institution
• Minimum two years’ experience in technology support role
• Experience working within a team environment
• Working knowledge of Active Directory, Microsoft 365, Mosyle, and basic network fundamentals.
• Strong interpersonal and communication skills, with the ability to support non-technical users with patience and clarity.
• Knowledge of and experience necessary to accomplish the following
• install, configure, troubleshoot and maintain all machines using the Microsoft Windows OS, MAC OS, iOS systems, Android, Chromebooks
• install, configure, troubleshoot and maintain desktop and notebook computers, peripherals, iPads, and associated peripherals, including AV equipment.

This position requires the individual to work with all personnel at TBS/BTL as well as outside consultants and vendors.  Skills that are essential for the Technology Integration Specialist include, but are not limited to the following:

• Ability to diagnose problems and research solutions
• Ability to attend to fine details within the context of a system
• Ability to analyze a situation critically and systematically
• Ability to communicate with others including listening carefully to their situation, asking relevant questions with sensitivity and communicating about the process clearly.

Special Requirements

Possession of a valid California Driver’s License

Working Conditions

Work in an office/school environment; sustained posture in a seated position for prolonged periods of time.

This job description does not promise or imply that the functions listed above are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor’s instructions and to perform tasks requested by their supervisor.

If you have questions, would like additional information, or are interested in applying for the position, please email us at administration@bridgeschool.org.